Privacy Policy

BM GROUP SAS, operating the Bookimo brand
SIRET: 101 430 825 00014
Registered office: 126 Rue Perronet, 92200 Neuilly-sur-Seine
Contact: contact@bookimo.io

As part of using the Bookimo platform, we collect the following data:

• User account: first name, last name, email address, phone number, postal address.
• Client data: name, email, phone and address of clients managed via the platform.
• Appointment data: dates, times, notes and status of interventions.
• Lead data: received requests, type of request, source.
• Technical data: authentication token, push notification token.

Your data is used to:

• Provide the Bookimo service (appointment, lead, and client management).
• Send notifications (email, SMS, push).
• Improve the service and user experience.

• Contract performance (Article 6.1.b of GDPR): the processing is necessary to provide the service you have subscribed to.
• Consent: for sending push notifications.
• Consent (App Tracking Transparency on iOS): for the collection of anonymized analytics data on the mobile application.

• Account data: retained for the duration of the subscription, then 3 years after account deletion.
• Billing data: retained for 10 years in accordance with legal obligations.

To operate the service, we use subcontractors acting on our behalf and on our instructions, grouped into the following categories:

• Transactional email provider.
• SMS provider.
• Audience measurement and error reporting provider.
• Hosting provider.

Some of these subcontractors are located outside the European Union, in particular in the United States. These transfers are governed by appropriate safeguards within the meaning of the GDPR: certification under the EU–US Data Privacy Framework or the European Commission's standard contractual clauses. The identity of the subcontractors and a copy of the applicable safeguards can be obtained on request at contact@bookimo.io.

• Website: an audience measurement tool is used for statistical analysis.
• Mobile app: an audience measurement and error reporting tool is used. On iOS, permission is requested through App Tracking Transparency (ATT) before any collection. If consent is denied, no analytics data is collected. No data is shared with third parties for advertising purposes. Secure local storage is used for authentication.

In accordance with GDPR, you have the following rights over your personal data:

• Right of access
• Right of rectification
• Right of erasure
• Right to data portability
• Right to object

To exercise your rights, contact us at contact@bookimo.io.

We implement the following security measures to protect your data:

• Encryption of communications via HTTPS.
• Secure authentication tokens (Biscuit technology).
• Secure mobile storage (SecureStore) for sensitive data.

The date of the last update is shown at the top of this page. In the event of a major change, we will notify you by email.